Reference

Terms for your Indonesia account

Before you open the lobby, these terms explain how your account, device, and payment rail are handled on bumi128.

Indonesia accounts onlyDANA, OVO, GoPay, QRISLocal law applies

Jurisdiction, payments, and account use

bumi128 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These terms apply to your use of bumi128 from Indonesia and from any other place where local law allows access. The rules attach to your registered account, the device you use, and the payment rail you pick, whether that is DANA, OVO, GoPay, or QRIS. If

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a deposit, withdrawal, or identity check does not match the record we hold, we may ask you to repeat the step before the request moves forward. We also keep the right to refuse or pause access when a clause, document, or location check does not fit
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the current legal setting. When you change from mobile to desktop, the same record follows you, and support can confirm the latest reading in writing. If you want a second reading, send the exact clause from the email on file so we can match it without
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delay.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

How to reach us on policy

If a clause feels unclear, we answer through email, live chat, or WhatsApp during 09:00-23:00 WIB. Send your registered email address, the page name, and the clause number or wording so we can match the right record faster. We can also tell you whether a request depends on local law, on your account history, or on a verification step tied to your device.

Team online

Email

Send the clause, your registered email, and the account ID to [email protected]. We use this path for written requests about access, corrections, and account closing questions, and we reply during 09:00-23:00 WIB.

Live Chat

Open chat from the footer when you need a fast read on a term or a verification step. Keep the page open, because we may ask you to confirm the device and last login time.

Use WhatsApp for short policy questions when you cannot stay on the page. If your request needs a file, we will move it to email so the record stays clear.

DATA ACCESS

Data handling and account security

We keep policy data tied to the account you open, not to casual browsing. Cookies help the site remember language, device, and session state, while login checks protect access when a new…

Data use

We use account data to verify the name on the profile, the payment rail you choose, and the status of each request. We do not ask for more than we need to process terms-related checks.

Cookies

Cookies store language choice, session state, and device signals so the page remembers your last step. You can clear them in your browser, but that may end the session and ask you to log in again.

Security checks

If you change phone, browser, or SIM, we may ask for a fresh login check before access continues. That keeps the session matched to your account and stops the policy record from pointing to the wrong device.

Retention

We keep records only as long as needed for account handling, dispute checks, and legal duties. After that window, we delete or mask data where local law allows and our retention window has ended.

Change requests

For corrections, deletion, or closure requests, write from the email on file and state exactly what you want changed. We will confirm whether the change can move ahead now or whether a verification step is still required.

Contact path

Questions about this policy go to email or live chat, and we can continue on WhatsApp when the request is short. If a clause is location-dependent, we will tell you which rule applies.

Questions about our terms

These are the questions we hear before an account is opened or a clause needs a second read. Each answer stays tied to your access path, the record we can verify from your details, and the local rule that applies. If your device changes, your payment rail changes, or local law changes, the answer may change too, so support can confirm the current step in writing.

They apply to your account wherever local law allows access. If the location you are in has different rules, those rules take priority and may change what you can do, how we verify you, or whether a request can move forward.

Yes, if your account and location are eligible under local law. Those rails are handled as part of the account record, so we may ask you to use the same name and contact details when we check a deposit or withdrawal.

We may ask for a fresh login check when your device changes. That lets us match the session to your account before you continue, and it helps us keep the policy record aligned with the right device trail.

Send the request from the email on file and state exactly what you want changed. We will confirm whether the change can move ahead now or whether a verification step is still required.

We keep records only for the period needed to run the account, handle disputes, and meet legal duties. After that, we delete or mask data where local law allows and our retention window has ended.

Use email, live chat, or WhatsApp, and include the clause wording plus your registered details. That helps us locate the right record and answer in writing without mixing your case with another account.

Terms for your Indonesia account

How to reach us on policy

Email

Live Chat

WhatsApp

Data handling and account security

Data use

Cookies

Security checks

Retention

Change requests

Contact path

Questions about our terms

01 Do these terms apply outside Indonesia?

02 Can I use DANA, OVO, GoPay, or QRIS under these terms?

03 What happens if I switch phone or browser?

04 How do I ask for a correction or deletion?

05 How long do you keep my account records?

06 How do I contact you about a clause?

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